QISS’ Claims Management System is one of the most complete, robust systems on the market today. Our system handles all lines of insurance. Whether it’s Worker’s Compensation, with all of it’s state reporting requirements, Property & Casualty, Auto Liability, or General Liability, Claims from all lines are managed by our system. When the claim type for a new claim is entered into our system, the subsequent screens are customized to capture the necessary information unique to that claim type.
Our diary/notes feature is one of the most utilized features of the Claims Management System. Most of our clients use the diary feature as their primary way to communicate with each other concerning claims. Our notes feature allows for the entry and storage of more detailed information associated with a claim. For a more detailed explanation of these features, see the Diary/Notes option under the Claims Management System tab.
Independent adjusters and Third Party administrators alike use our system to enter and track services performed for a specific claim. Rate sets can be defined on a client-specific basis, allowing for the automatic filling of the rate field. Our customers have the choice of defining as many types of services as they would like. All this allows for detailed itemization of services, including (but not limited to) adjuster hours, clerical time, mileage, photos, etc… Even customers who bill their clients at a flat rate often use this feature to track how much time is being spent on individual claims. All of this information is recorded and can then be used for invoicing the client as applicable.
Reserves are tracked and adjusted through the system. Reserves can be set, increased, or decreased manually. Customers have the option of setting reserves to automatically increase as bills are submitted against the claim, or to be approved by an adjuster. Each transaction, whether a bill, reserve adjustment, or subrogation, is recorded and a log is produced that can be referenced to produce a ‘snapshot’ of that claim at any given time and date. All reserve information can be reproduced in detailed loss runs by the user.
Compensation schedules can be initiated out of the system to automatically produce compensation checks. Our system handles waiting periods, third party payments, and caps on total compensation paid.
Bank Account Management and Check Cutting
Checks can be cut directly out of our system. Multiple payments to one entity can be ‘rolled-up’ into one check, rather than cutting separate checks. Auto reconciliation of bank accounts is provided. QISS will load your company logo into our system so your checks can be cut on blank check stock…. a cost savings.
Recoveries, subrogation, and salvages, are all itemized in our system under the reserve management section. Any recoveries made reduce the total incurred figure.
QISS allows their customer’s to upload any digital document associated with a claim into the claims management system. Our customers store pdf’s, photos, Word documents, and audio files into our system. We have removed all total storage restrictions so our clients can store an unlimited number of documents. Our document storage system also features the popular ‘drag and drop’ feature from Microsoft, allowing users to use their mouse to drag any icon from their desktop to the document storage field where it will then automatically queue for upload. Documents uploaded into the system are then set to ‘lock’ after a default period of 24 hours (defined by customer) to prevent accidental destruction or deletion of data.
The QISS system includes claim importing capabilities. The claim importer is essentially a web page that our customer’s clients can go to in order to submit a prospective claim. After the prospective claim is submitted, the adjusting agency or TPA can inspect the proposed claim, add any additional information necessary, or reject the claim if it is determined to be an invalid claim. This feature streamlines the claim entry process and saves adjusting agencies time and money.
Any medical or legal information related to the claim can be stored under the separate medical and legal tabs on the claims screen. Information pertaining to doctors, lawyers, judges, etc., can be entered and applied to multiple claims.
QISS’ claims management system has extensive reporting capabilities built into our system. Over 100 pre-defined reports exist in our system that can further be modified by the user by simply changing the parameters of the reports.
For option-based reporting, modified reports can be generated based on the parameters chosen by the user. This allows users to customize reports simply and quickly in a variety of ways. Customized reports can then be labeled and saved in the user’s reports table. Bar and pie graphs can be created and added to reports. All reports can then be exported to Microsoft Word, Excel, or pdf files. These reports can then be e-mailed to our customers clients. If our customer chooses, a ‘view-only’ id can be provided to their client, enabling them to run their own ad-hoc reports whenever needed. Custom reports can be built as necessary at customer’s request.
Form letters of all types are stored in our system for our clients. When a particular form letter is referenced, all of the information related to the claim is auto-filled into the appropriate fields. The letters can then be printed and mailed, or saved as a pdf or word document and e-mailed.