Let’s Grow TOGETHER!!
Virtually all software companies promote themselves as service companies. But at QISS, this is much more than just an obligatory promotional statement. Since our system is sold solely on a subscription basis with virtually no up-front costs, the only way we retain our clients is by continuing daily to provide exceptional service and support. Our financial model is such that our success depends largely on the success of our clients. As our clients’ businesses grow, more users are added and QISS grows as well. Our success at offering superior service is evidenced by our 99% customer retention rate. At all levels of the organization, we at QISS think of ourselves as a service company, who happen to sell software.
QISS rapid and thorough response to client requests is always a top priority. Should a client need special customization above and beyond normal maintenance, a contract for development can easily be executed to address these unique needs. Open communication is always the rule. This warm reslationship with our clients is evidenced by the fact that the majority of our clients come to us through referrals from existing clients. QISS’ client base has grown rapidly over the past 10 years. As our client base has grown, our Claims Management System has become more full featured and robust. From the beginning, all clients of QISS have been able to access the same information, in identical format, from any internet-access computer. Whether from remote work locations, travel sites, or in the office of a new employee or a conference room presentation, our Internet-based system provides the flexibility to provide portable, and stable access to information, reports and processing capability.
Help Desk/24 hr Support
Quick Internet Software Solutions offers exceptional customer support by staying in constant contact with partners. Our extended help desk hours are 7:00am to 7:00pm, central time, 5 days a week. This provides 9:00am – 5:00pm support from coast to coast regardless of time zone. Users of our system also have access to an emergency number available for emergency help 24 hours a day, 365 days a year. In addition to our dedicated help desk staff, everyone in the QISS family takes support calls as demand requires. Nothing is considered superior to answering a support call.